Frequently Asked Questions
General Information
Our hospital is located at 511, Nazrul Avenue, Kandirpar, Comilla.
We are open 24/7, including public holidays, to provide continuous care to our patients.
You can contact us at 09612808182 for any emergency, information or to book doctor appointments. Also you can follow & message us on facebook via our page @comillatraumacenter.
Appointments
You can book an appointment by calling our appointment desk at 09612808182, visiting our website www.comillatraumacentre.com or messaging us on facebook page @comillatraumacenter.
Yes, we accept walk-in patients. However, to minimize wait times, we recommend booking an appointment in advance.
Services
We offer a wide range of medical services including emergency care, surgery, maternity care, pediatrics, cardiology, oncology, orthopedics, and more about 29 departments. For a full list of services, please visit our website service page.
Yes, we have specialized departments for various medical conditions including heart disease, cancer treatment, orthopedic surgery and more.
Intensive Care Unit (ICU)
The ICU is a specialized department that provides intensive treatment and monitoring for patients with severe or life-threatening illnesses and injuries.page.
The ICU is staffed by a team of highly skilled healthcare professionals, including intensivists, nurses, respiratory therapists, and other specialists.
Visiting hours for the ICU are from 11:00 AM to 1:00 PM and 5:00 PM to 7:00 PM. Only two visitors are allowed at a time.
Yes, visitors are required to wear protective clothing and sanitize their hands before entering. Please follow all instructions provided by the ICU staff.
Neonatal Intensive Care Unit (NICU)
The NICU is a specialized unit for the care of premature and critically ill newborns.
The NICU is staffed by neonatologists, specialized nurses, respiratory therapists, and other pediatric specialists.
Yes, parents are encouraged to spend as much time as possible with their baby in the NICU. We have specific visiting guidelines to ensure the safety and comfort of all infants.
Yes, we offer counseling, lactation support, and social services to assist families during their baby’s stay in the NICU.
High Dependency Unit (HDU)
The HDU provides care for patients who require more intensive monitoring and treatment than a general ward but do not need full ICU care.
Patients in the HDU typically have conditions that are serious but stable, such as post-surgical recovery or severe infections.
Visiting hours for the HDU are from 10:00 AM to 12:00 PM and 4:00 PM to 6:00 PM. Please adhere to these times to ensure optimal care for all patients.
Visitors should follow all hygiene protocols, including hand sanitization and wearing protective gear if necessary. Only two visitors are allowed at a time.
Coronary Care Unit (CCU)
The CCU is a specialized unit dedicated to the care of patients with severe cardiac conditions such as heart attacks, severe arrhythmias, and heart failure.
The CCU is staffed by cardiologists, specialized nurses, and other healthcare professionals trained in cardiac care.
Visiting hours for the CCU are from 12:00 PM to 2:00 PM and 6:00 PM to 8:00 PM. Only immediate family members are allowed to visit.
Visitors should follow all instructions from CCU staff, including hand hygiene and limiting the use of electronic devices to avoid interfering with medical equipment.
General Information for Specialized Units
The primary contact person will receive regular updates from the medical team. You can also speak to the nurse in charge for more information.
Personal items such as toiletries and comfortable clothing are allowed, but please check with the nursing staff before bringing any items to ensure they are appropriate and safe.
Yes, the use of mobile phones may be restricted to avoid interference with medical equipment. Please follow the guidelines provided by the unit staff.
You can provide feedback or raise concerns by speaking directly to the nurse in charge or contacting the hospital’s patient relations department.
Patient and Visitor Information
Visiting hours are from 10:00 AM to 8:00 PM daily. Specific departments may have different visiting hours, so please check with the respective department.
Yes, for the safety and comfort of our patients, we limit the number of visitors to two per patient at a time. Additionally, children under the age of 12 are not allowed in certain areas.
No, we don’t have dedicated accommodations for families of patients who need to stay overnight. Please inquire at the reception for more details.
Emergency Services
For emergency services, please go directly to our Emergency Department, which is open 24/7. You can also call our emergency hotline at 09612808182.
Please bring any relevant medical records, a list of current medications, and identification. In case of accident you can describe the recorded injuries in details and can provide fast aid history with prescription if any.
MRI (Magnetic Resonance Imaging)
MRI stands for Magnetic Resonance Imaging. It is a non-invasive imaging technique that uses strong magnetic fields and radio waves to produce detailed images of the inside of the body.
You may be asked to avoid eating or drinking for a few hours before the exam. Remove any metal objects, such as jewelry, watches, and hairpins, before the scan. You will be provided with specific instructions based on the type of MRI you are having.
You will lie on a table that slides into the MRI machine. The procedure is painless but may take 15 to 40 minutes. You will need to remain still, and you may hear noises from the machine. Earplugs or headphones are usually provided to reduce the noise.
MRI is generally safe, but patients with certain implants, such as pacemakers or metal clips, should inform the technologist beforehand. Pregnant women should also notify their doctor before undergoing an MRI.
X-Ray
An X-Ray is a quick and painless imaging test that uses a small amount of radiation to produce images of the bones and internal organs.
In most cases, no special preparation is needed for an X-Ray. You may be asked to remove jewelry or wear a hospital gown to ensure clear images.
You will be positioned by a technologist, who will take the X-Ray images. The procedure typically takes a few minutes. You will need to remain still and may be asked to hold your breath for a few seconds.
The radiation exposure from an X-Ray is very low and considered safe for most patients. However, pregnant women should inform their doctor and the technologist before the procedure.
CT Scan (Computed Tomography)
A CT Scan, or Computed Tomography scan, combines X-ray images taken from different angles to create cross-sectional images of bones, blood vessels, and soft tissues inside your body.
You may be asked to avoid eating or drinking for a few hours before the scan. Depending on the type of CT scan, you might need to drink a contrast dye or have it injected into a vein. Follow the specific instructions provided by your doctor.
You will lie on a table that moves through a large, doughnut-shaped scanner. The procedure is painless and usually takes about 10 to 30 minutes. You will need to remain still, and you may be asked to hold your breath briefly during the scan.
CT Scans involve higher radiation levels than regular X-Rays, but the risk is generally low. Inform your doctor if you are pregnant. Some people may have an allergic reaction to the contrast dye used in some CT scans.
General Information for Imaging Services
You can schedule an imaging appointment by calling our radiology department at 09612808182 or through your referring physician.
The images will be reviewed by a radiologist, and the results will typically be available within 24 to 48 hours. Your doctor will discuss the findings with you.
Yes, you can bring a companion, but they may be asked to wait in the waiting area during the procedure to ensure their safety.
Depending on the type of imaging test, you may be asked to avoid eating or drinking for a few hours before your appointment. Specific instructions will be provided when you schedule your appointment.
Wear comfortable clothing and avoid clothing with metal parts, such as zippers or buttons. You may be asked to change into a hospital gown for certain procedures.
Inform the radiology staff about any medical implants, such as pacemakers or metal implants, before your appointment. This information is crucial for your safety and may affect the type of imaging test you can undergo.
If you feel claustrophobic, inform the technologist before the procedure. They can provide options to help you feel more comfortable, such as using an open MRI machine or providing a mild sedative.
COVID-19 Information
We follow strict COVID-19 protocols including mandatory mask-wearing, temperature checks, and social distancing in required situations. Please follow hospital protocols during stay at our hospital premises.
Yes, we offer COVID-19 testing and vaccination services. Please contact us at [insert phone number here] to schedule an appointment.